退换货管理 · 协同云用户操作手册

## 路径：赋能平台-客户订单管理-退换货管理 ## 数据：获取当前账号创建的退换货订单 # 一、创建退换货订单 ## 1.客户订单详情页面，点击退换货按键 ![](https://img.kancloud.cn/74/47/7447fdbbc748a64c7ac472443a611d06_1363x578.png) ## 2.选择换货类型，提交数据，创建换货单 ![](https://img.kancloud.cn/b3/48/b348e110e7f0444f4796e1e9adc38f5e_1366x623.png) ![](https://img.kancloud.cn/17/65/1765e1b84219e76e17a0380363735892_1364x625.png) ## 3.选择退货类型，提交数据，创建退货单 ![](https://img.kancloud.cn/ba/38/ba38db1b70c6058cf2287d041f18fde6_1364x623.png) ![](https://img.kancloud.cn/c4/58/c45893b451ee3d32135440ad57df8f45_1366x631.png) # 二、列表展示 ![](https://img.kancloud.cn/cf/6f/cf6f20329d10a9dee60abfe698de0e50_1366x629.png) # 三、订单操作 # 1.待商务确认状态 ### 1.1点击取消退货/换货按键，订单状态改为退货/换货取消 ![](https://img.kancloud.cn/f1/71/f1718e85f45d7dc24b46702dac0c7406_1366x623.png) ![](https://img.kancloud.cn/c4/9a/c49aed2a0e52a74c0c8bf117ab12f273_1366x625.png) ![](https://img.kancloud.cn/84/f8/84f830b2e788d97be27a7e44cf7cb2b6_1366x622.png) ![](https://img.kancloud.cn/88/33/8833d5c5fb894bec62112c544eb4f893_1366x627.png) ### 1.2点击退货/换货详情按键，跳转到详情页面 ![](https://img.kancloud.cn/72/c0/72c0ebd7f311a91cb10b70d7e21fbba2_1366x624.png) ![](https://img.kancloud.cn/6a/6f/6a6f00e145898cba08053b9d8945bfb1_1362x624.png) ![](https://img.kancloud.cn/84/a1/84a1a48d16a1611b0fe0368ce1e019c0_1366x623.png) ## 2.退货/换货取消，点击订单详情按键，跳转到详情页面 ![](https://img.kancloud.cn/b5/02/b5021156ba51421b216223b23ef8514f_1364x623.png) ![](https://img.kancloud.cn/1c/97/1c97d4a9be388556f97f19cbb20fc2f0_1362x615.png) ## 3.退货/换货完成 ### 3.1点击订单详情按键，跳转到详情页面 ![](https://img.kancloud.cn/04/14/04146f7845bc48435188ae71fcc9adab_1365x631.png) ![](https://img.kancloud.cn/58/2a/582ab3c8b3f656f80264d549472b394f_1365x623.png) ![](https://img.kancloud.cn/6f/a2/6fa2cd29944335322a9ca51a8ebd7b0a_1365x626.png) ### 3.2换货成功，点击下载按键，下载新附件 ![](https://img.kancloud.cn/e5/ac/e5acbe5507cc344f53161fc8ac77c7cf_1366x625.png) ### 3.3换货成功，点击退换货按键，再次发起退换货 ![](https://img.kancloud.cn/b9/2d/b92d142adc3311320f23949f26364a47_1364x625.png)